Website Terms & Conditions
The terms that govern buying, selling and using maxdealz.lk.
1. Acceptance and scope
1.1 These Terms & Conditions ("Terms") govern access to and use of maxdealz.lk (the "Platform"), operated by the Sri Lankan company that owns and runs this website (registered company name and number: to be added here) ("maxdealz," "we," "us").
1.2 By creating an account, browsing, or placing an order, you agree to these Terms, our Privacy Policy, and our Return, Refund & Cancellation Policy. If you use the Platform as a Seller, the Marketplace Seller Agreement also applies and prevails over these Terms for seller-specific matters.
1.3 These Terms are entered into electronically. Under the Electronic Transactions Act, No. 19 of 2006, a contract isn't denied legal validity solely because it's in electronic form — your click-to-accept action is your signature and agreement.
2. Eligibility
2.1 You must be at least 18 years old and capable of forming a binding contract under Sri Lankan law to register or place an order.
2.2 We may refuse, suspend, or terminate registration where eligibility can't be verified or where required by law.
3. Nature of the Platform — marketplace role
3.1 maxdealz operates a marketplace where independent Sellers list and sell directly to Buyers. Except where a listing is expressly sold directly by maxdealz, the contract of sale is formed between the Buyer and the Seller, and the Seller is responsible for listing accuracy, product legality and quality, and compliance with consumer-protection law.
3.2 maxdealz facilitates the transaction — the platform, payment routing, order management, and dispute-resolution support — and enforces Seller obligations under the Marketplace Seller Agreement.
3.3 Nothing here affects your rights against maxdealz under the Return, Refund & Cancellation Policy, or against a Seller directly.
4. Account registration and security
4.1 Keep your account information accurate and up to date. You're responsible for activity under your account and for keeping your login confidential.
4.2 Tell us immediately at security@maxdealz.lk if you suspect unauthorised use of your account.
5. Buyer obligations
5.1 Provide accurate order and delivery information, pay the order total and applicable charges, don't misuse reviews or disputes, and comply with these Terms and the law.
6. Seller obligations
6.1 See the Marketplace Seller Agreement for the full terms every Seller must follow.
7. Listings, descriptions, and pricing
7.1 Product listings are an invitation to treat, not a binding offer. Your order at checkout is your offer, accepted only when we or the Seller send an order confirmation.
7.2 Where a listing shows an obviously erroneous price a reasonable buyer would recognise as a mistake, we or the Seller may decline or cancel the order, refunding anything paid in full. We'll act in good faith and won't use this to avoid honestly priced offers.
7.3 Prices are shown in LKR/USD and are inclusive of applicable taxes unless stated otherwise; delivery charges are shown before order confirmation.
8. Product authenticity, legality, and prohibited items
8.1 Sellers warrant that listed goods are genuine, lawfully obtainable, and not counterfeit or stolen, and that they hold any licence required for regulated categories.
8.2 Prohibited: counterfeit or replica goods; items unlawful under Sri Lankan law (controlled drugs, unlicensed weapons, Customs-restricted items); stolen goods; items infringing a third party's IP; content sexualising minors in any form; and anything otherwise unlawful to sell in Sri Lanka. We may remove any listing at our discretion for a legitimate compliance, safety, or integrity reason.
9. Orders and payment
9.1 Payment is processed via a licensed Gateway (PayHere or Stripe); maxdealz doesn't itself hold a payment-system licence and doesn't directly handle or store full card details.
9.2 You authorise the Gateway to charge your chosen payment method for the order total, delivery charges, and applicable taxes.
10. Delivery
10.1 Delivery windows shown at checkout are estimates, not guarantees, unless a Seller expressly guarantees a date. See the Return, Refund & Cancellation Policy for remedies where delivery fails or is significantly delayed.
11. Reviews, ratings, and your content
11.1 You grant maxdealz a non-exclusive, royalty-free licence to host, reproduce, and display content you submit, for as long as reasonably necessary or until you delete it.
11.2 Reviews must be genuine and based on an actual transaction. Fake, undisclosed-incentive, or manipulated reviews are prohibited.
12. Advertising and promotions
12.1 Promotional claims and discounts must clearly disclose eligibility, duration, and exclusions, and must not misrepresent the price being discounted from.
13. Intellectual property
13.1 The maxdealz name, logo, and Platform design/software/content are protected under the Intellectual Property Act, No. 36 of 2003 and remain our property or our licensors'.
13.2 A Seller retains ownership of its own listing content but grants us the licence in 11.1 to display it.
13.3 If you believe a listing infringes your rights, email hello@maxdealz.lk with evidence and the listing's URL. This is our own voluntary review process — Sri Lankan law doesn't currently provide a statutory takedown safe harbour for marketplaces — and we may remove or suspend a listing pending review.
14. Third-party services
14.1 The Platform integrates third-party services (payment Gateways, couriers, analytics). We're not responsible for a third party's independent acts, without prejudice to our own responsibility for choosing and overseeing those partners.
15. Cybersecurity, fraud prevention, and account integrity
15.1 You must not attempt unauthorised access to the Platform or another user's account; introduce malware or scrape/overload the Platform; intercept communications; use stolen payment credentials; create fake accounts or engage in fake ordering, review manipulation, or refund collusion; or otherwise act in a way that could be an offence under the Computer Crimes Act, No. 24 of 2007 or the Payment Devices Frauds Act, No. 30 of 2006.
15.2 We may immediately suspend an account, order, payment, or listing without prior notice where we reasonably suspect fraud, a security compromise, or conduct under 15.1, pending investigation, and will restore access promptly if suspension proves unwarranted.
15.3 We may report suspected offences to Sri Lanka Police, the Consumer Affairs Authority, or the Data Protection Authority, and will cooperate with lawful investigations.
15.4 We use reasonable efforts to keep the Platform available but don't guarantee uninterrupted access; we're not liable for downtime except to the extent caused by our own gross negligence or wilful default.
15.5 Use a strong, unique password and report suspected phishing impersonating maxdealz to security@maxdealz.lk. We'll never ask for your password by email or phone.
16. Suspension and termination
16.1 We may suspend or terminate an account for breach of these Terms, suspected fraud, repeated substantiated complaints, or a security reason under 15.2, with notice where practicable.
16.2 You may close your account at any time by contacting us, subject to completing any orders in progress.
17. Disclaimers
17.1 The Platform is provided "as is" and "as available." We disclaim implied warranties beyond those that can't lawfully be excluded, including the warranties described in the Return, Refund & Cancellation Policy, which continue to apply in full.
18. Indemnification
18.1 You agree to indemnify maxdealz against third-party claims and reasonable costs arising from your breach of these Terms or unlawful/negligent conduct on the Platform, except to the extent caused by our own breach or negligence.
19. Limitation of liability
19.1 Nothing here excludes liability that can't lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
19.2 Subject to 19.1, our aggregate liability arising from your use of the Platform is limited to the total amount you paid us in the 12 months before the claim, and we're not liable for indirect or consequential loss.
20. Force majeure
20.1 Neither party is liable for delay or failure caused by circumstances beyond its reasonable control — see the Return, Refund & Cancellation Policy for detail.
21. Dispute resolution, governing law, and jurisdiction
21.1 These Terms are governed by the laws of Sri Lanka.
21.2 Please raise a dispute with our support team first at hello@maxdealz.lk.
21.3 If you're a consumer, any unresolved dispute is subject to the non-exclusive jurisdiction of the courts of Sri Lanka, and you keep the right to complain to the Consumer Affairs Authority at any time.
21.4 A dispute between maxdealz and a Seller may, at our election, be referred to arbitration in Colombo under the Arbitration Act, No. 11 of 1995, or brought before the Commercial High Court of the Western Province.
22. Notices
22.1 We may send notices to the email or in-Platform notification linked to your account; you can reach us at hello@maxdealz.lk.
23. Amendments
23.1 We may amend these Terms by posting an updated version with a new effective date; we'll give advance notice of material changes where practicable.
24. Entire agreement
24.1 These Terms, the Privacy Policy, the Return, Refund & Cancellation Policy, and (for Sellers) the Marketplace Seller Agreement make up the entire agreement between you and maxdealz.