Marketplace Seller Agreement
The agreement every seller accepts to list and sell on maxdealz.lk.
1. Scope and relationship to other terms
1.1 This Agreement governs your participation as a Seller on maxdealz.lk, in addition to our Terms & Conditions, Privacy Policy, and Return, Refund & Cancellation Policy. Where this Agreement conflicts with the Terms on a seller-specific matter, this Agreement prevails.
1.2 You act as an independent business selling directly to Buyers. maxdealz isn't your employer, partner, or joint venturer.
2. Seller verification (KYC) and eligibility
2.1 Before your first listing goes live, you'll provide: government-issued ID of the business owner or authorised signatory; business/company registration documentation; for regulated categories (e.g., gems, certain foods) any export or trading licence required by law; and a local bank account or supported payout method in your name.
2.2 We verify this to reduce fraud and support buyer trust — a practice we've adopted for risk management, not one imposed by the Financial Transactions Reporting Act, which on our understanding applies to licensed financial institutions rather than marketplace operators. We may request updated verification at any time.
2.3 We may decline, suspend, or revoke Seller status where verification fails, is falsified, or a required licence lapses.
3. Seller warranties
3.1 You warrant that: your verification and listing information is accurate and current; you have the legal right to sell each listed product or service, including any required licence; your products are genuine and not counterfeit, stolen, or infringing; your products meet applicable Sri Lankan safety and labelling requirements; and you'll honour every confirmed order under the Return, Refund & Cancellation Policy.
4. Pricing and inventory accuracy
4.1 You're solely responsible for your listed prices, stock levels, and descriptions. Update or deactivate a listing promptly if it's out of stock, discontinued, or mispriced, and honour a confirmed order accepted before an update, subject to the genuine pricing-error exception in the Terms & Conditions.
4.2 Cancelling a confirmed order for reasons within your control may result in a performance penalty shown in your Seller dashboard and, for repeated instances, suspension.
5. Fulfilment and delivery
5.1 Dispatch confirmed orders within your stated handling time, package goods to survive normal transit, and use tracked delivery where reasonably available.
5.2 You're responsible for goods until they're handed to the courier in sellable condition; risk passes to the Buyer on delivery, without affecting the Buyer's rights for goods damaged before delivery.
6. Returns, refunds, and customer complaints
6.1 Honour the Return, Refund & Cancellation Policy for every order, respond within its timelines, and cooperate with our Trust & Safety review of any dispute.
6.2 If we determine a refund is due and you don't process it in time, we may refund the Buyer directly and deduct the amount, plus a reasonable processing charge, from your payouts.
6.3 Maintain a working channel for buyer queries and respond within 2 business days.
7. Taxes and statutory obligations
7.1 You're solely responsible for your own tax obligations — VAT registration where your turnover requires it, income tax, and any other applicable statutory obligation. Our commission is invoiced separately and doesn't relieve you of your own tax duties.
8. Intellectual property
8.1 You retain ownership of your listing content and grant us the licence described in the Terms & Conditions to host and display it.
8.2 You warrant your content doesn't infringe a third party's rights, and you'll respond promptly to any IP complaint we forward and remove or correct an infringing listing when notified.
8.3 Repeated or wilful listing of counterfeit or infringing goods is grounds for immediate suspension or termination, in addition to any liability you have directly to the rights holder.
9. Platform commission
9.1 maxdealz charges a flat commission of 8% of the sale price per completed order, plus any Gateway processing fee passed through at cost.
10. Payment settlement and payouts
10.1 Order proceeds are collected by the Gateway on our behalf and paid out to you, net of commission and fees, on the schedule shown in your Seller dashboard (weekly), following delivery confirmation and expiry of the standard return window.
10.2 We may withhold or delay a payout where an order is under dispute, refund review, or fraud investigation, or to reserve against foreseeable chargebacks/refunds.
11. Chargebacks
11.1 Where a card issuer reverses a payment after you've been paid, we may deduct the charged-back amount and any Gateway fee from your current or future payouts. Provide evidence (proof of dispatch/delivery, order records) to help contest an unwarranted chargeback.
12. Fraud prevention and seller conduct
12.1 Don't: create fake orders or wash trading to manipulate rankings; solicit fake or undisclosed-incentive reviews; misrepresent stock or delivery timelines; use another Seller's or Buyer's account without authorisation; or direct a Buyer to pay off-platform to avoid commission.
12.2 A breach of 12.1 is grounds for immediate suspension pending investigation and, for a confirmed breach, termination and forfeiture of any related pending payout.
13. Indemnification
13.1 You agree to indemnify maxdealz against third-party claims, regulatory penalties, and reasonable costs arising from your breach of this Agreement, a defective/unsafe/counterfeit/infringing product you listed, your breach of applicable law, or your negligent or wilful misconduct — except to the extent caused by our own breach or negligence.
14. Our right to remove listings
14.1 We may remove, edit, or suspend a listing for a legitimate reason (suspected illegality, safety concern, IP complaint, misleading content, or breach of this Agreement), and will tell you why where practicable.
15. Suspension and termination
15.1 We may suspend or terminate your Seller account for breach of this Agreement, a fraud/security reason, failed re-verification, a sustained pattern of complaints, or as required by law.
15.2 On termination, pending orders must still be fulfilled or refunded, and amounts properly owed to you (net of holdbacks) are paid out after the standard dispute window closes.
15.3 You may close your Seller account on notice to us, subject to fulfilling or cancelling-with-refund any orders already placed.
16. Seller data and privacy
16.1 We process your verification and business data under our Privacy Policy. Handle Buyer personal information you receive for fulfilment only for that purpose, keep it secure, and don't use it for independent marketing without consent.
17. Amendments to this Agreement
17.1 We may amend this Agreement, including commission rates, on 30 days' notice via your Seller dashboard or email; continued listing after the effective date means you accept the change.
18. Cooperation with investigations
18.1 Cooperate with our investigation of a complaint, security incident, or suspected fraud, and with any lawful request from the Consumer Affairs Authority, Sri Lanka Police, the Data Protection Authority, or a court.
19. Limitation of liability
19.1 Our aggregate liability to you under this Agreement is limited to the commission actually earned from you in the 3 months before the claim, and we're not liable for indirect or consequential loss, without excluding liability that can't lawfully be excluded.
20. Dispute resolution and governing law
20.1 This Agreement is governed by the laws of Sri Lanka. A dispute under this Agreement may, at our election, be referred to arbitration in Colombo under the Arbitration Act, No. 11 of 1995, or brought before the Commercial High Court of the Western Province.
21. Entire agreement
21.1 This Agreement, the Terms & Conditions, the Privacy Policy, and the Return, Refund & Cancellation Policy form the entire agreement between you and maxdealz regarding your participation as a Seller.