Frequently Asked Questions
Answers to the questions we hear most from buyers and sellers. Can't find what you need? Contact us directly.
Ordering & Payment
What payment methods do you accept?
We accept major credit/debit cards and local payment methods via Stripe and PayHere, our two secure payment gateways. We never see or store your full card number.
Do I need an account to browse or search?
No — you can search and browse every product freely without signing up. You'll only be asked to create a free account when you add an item to your cart or check out.
Why do I need to verify my email?
Verifying your email helps us keep your order updates, receipts and account recovery reliable, and helps protect the marketplace from fraudulent accounts. You'll get a 6-digit code by email right after you sign up.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. Once an order has shipped it can no longer be changed — see our Return, Refund & Cancellation Policy for full details.
Shipping & Delivery
Do you ship internationally?
Yes — we ship from Colombo to over 60 countries. Shipping cost is calculated automatically at checkout based on your delivery country, and orders over $75 qualify for free international tracking.
How long does delivery take?
Delivery times vary by destination and are shown at checkout before you pay. You'll receive tracking information by email once your order ships.
My order hasn't arrived — what do I do?
Check your order status on the My Orders page first. If something looks wrong, contact us with your order number and we'll help sort it out.
Returns & Disputes
What is your return policy?
Full details are in our Return, Refund & Cancellation Policy. In short: contact us within the stated window with your order number and reason, and we'll guide you through it.
An item arrived damaged or wrong — what now?
Contact us with photos and your order number as soon as you notice the issue. Every order also goes through escrow protection, so payment to the seller isn't finalized until delivery is confirmed.
Selling on maxdealz.lk
How do I become a seller?
Apply on our Sell With Us page with your business details and a verification document. Our team typically reviews applications within 2 business days.
How does listing a product work once I'm approved?
Approved sellers manage their own catalog from a private Seller Dashboard. Every new listing, edit or removal you submit is reviewed by our admin team before it goes live — nothing you submit is published, changed or removed without approval.
Who can I contact about my seller application or account?
Contact us any time — we're happy to help with application status, payouts or anything else seller-related.
Your Account
How do I save items for later?
Sign in and use the wishlist heart icon on any product to save it to your Wishlist — you can review and remove saved items any time.
Is my personal information safe?
Yes — see our Privacy Policy for full details on what we collect and how it's protected.