Contact & support

Most questions are answered below — or reach us directly.

Send us a message

Required.
Enter a valid email.
Tell us a little about how we can help.

Reach us directly

  • support@maxdealz.lk
  • +94 77 989 6786 (Sri Lanka)
  • +60 11 6821 7526 (Malaysia)

Shipping & customs

Orders ship via tracked, insured courier (DHL, FedEx or SLPost EMS depending on destination). Customs declarations and, where applicable, certificates of origin are generated automatically at checkout — you won't need to arrange paperwork yourself. Typical delivery is 6–12 business days; import duties, where they apply, are the buyer's responsibility and are estimated at checkout.

Returns & disputes

Because payment is held in escrow, you have 48 hours after a marked delivery to confirm the order or open a dispute. Items that arrive damaged, or don't match their listing, are eligible for a full refund — our team mediates directly with the seller so you don't have to.

Trust & security

All traffic to maxdealz.lk is encrypted (TLS 1.2+). We never store full card numbers — payments are processed by PCI-DSS Level 1 certified providers. Sellers are verified before listing, and every payment is held in escrow until you confirm delivery. Found a security issue? Email security@maxdealz.lk — we welcome responsible disclosure.